Refund Policy
Last updated: October 2026
This policy explains which seg-audit subscription payments are refunded, how to ask, and how long it takes. In short: an annual plan can be refunded for its full months that have not started yet; a monthly plan is not refunded, but you can cancel at any time and keep access until the end of the month you paid for. Every refund is reviewed and approved by the MFT team.
1. Who it applies to
It applies to paid subscription fees (monthly and annual plans) charged through the payment gateway from inside the platform.
The free plan carries no fee, so no refund arises from it. This policy also does not apply to a separate written agreement with the MFT office that carries its own terms.
2. Annual plans: a refund of the remaining months
On an annual plan you can press Request a refund on the subscription page at any time during the year. We refund the remaining full months: what you actually paid for the year (after any launch discount) divided by twelve, times the months that have not started yet. The current month counts as used. Once the refund is approved, your subscription stays active until the end of the current month and is not renewed.
3. Billing errors and upgrades
- A duplicate or double charge for the same billing cycle, on any plan.
- A charge taken after you had already turned off renewal and before the renewal date, on any plan.
- An amount charged that differs from the price shown at the time of purchase, on any plan.
- An upgrade in the middle of a month: you pay the new plan in full, and a refund request for the old month opens by itself. The MFT team reviews it and refunds the smaller of the unused days and the unused reports of that month.
- An outage on our side that prevented reports from being generated and that we could not fix. We refund the period the service was down.
4. What is not refunded
- Monthly plans, other than the cases in section 3: cancelling stops the renewal and keeps access until the end of the paid month.
- The months of an annual plan that have already started, the current month included.
- Dissatisfaction with the findings of a report that was generated faithfully from your own system data: every figure in a report is derived from your source or printed as “not available”, and gaps or inaccuracies in your source data are not a defect in the service.
- A report already generated is not refunded on its own: a report is a delivered product.
- An account suspended for breaching the terms of use or attempting to bypass the technical or security limits of the service.
- A request made by someone other than the account owner, or from an address other than the account email.
- Extra team seats: removing a seat takes effect at the next renewal and nothing is refunded for it; on an upgrade, the seats are charged for the new period and what was paid for them in the previous period is not refunded; and an annual refund covers the plan payment only, not seat payments, except for the billing errors in section 3.
5. Example
You paid 96,000 EGP for a year on 15 January and request a refund on 20 March. 15 January–15 February, 15 February–15 March and the current month, 15 March–15 April, count as used; nine months are left, so the suggested refund is 9 × 8,000 = 72,000 EGP, and your plan stays active until 15 April.
6. Cancelling is not the same as refunding
These are two different things, and they are often confused. Here is exactly what each one means:
Cancelling your subscription at any time
Available to you at any time, with no restriction on timing and no reason required. You turn off auto-renewal yourself from the subscription page at any moment, and any upcoming charge stops. Your subscription stays fully active until the end of the paid period, after which your account moves to the free plan.
Getting a payment back (conditions apply)
This does not follow from cancelling and does not happen automatically. Only annual plans and the cases in section 3 are refunded, and every refund is reviewed and approved by the MFT team (section 7). In other words, cancelling stops the next charge; on its own it does not return an amount already paid.
7. How to submit a request
- Annual plan: press Request a refund on the subscription page. Other cases: email our support address from the account email itself, or call one of the platform numbers below.
- The MFT team sees your usage (days and reports used) and the suggested amount, then approves or declines; it may adjust the amount, with a reason. You receive an email with the decision and the amount.
- If you want to stop any upcoming charge immediately, turn off auto-renewal yourself from the subscription page without waiting for our reply.
Do not send us your card details, neither the full number nor the security code. We never ask for them and never store them: the card does not touch our servers at all, only the payment gateway.
8. Processing time
- Acknowledgement: within one business day.
- Decision (accepted, or declined with a reason): within five business days of your request being complete.
- Execution: the amount is returned to the same payment method it was paid with, within fourteen business days of approval. We do not transfer to a different method.
When the amount then appears on your statement is up to your issuing bank, and may take a full statement cycle. That period is outside our control.
Charges are settled in Egyptian pounds and refunds are made in Egyptian pounds for the same amount charged. Any difference arising from your card's exchange rate or international transfer fees charged by your bank is not part of what we collected.
9. Contact
For refund requests and any billing question: